All products ship directly from our warehouse in US. Your shipping address not in US will ship from China. (Notification: Chinese Spring Festival is Coming!
Orders ship from China placed in Jan.24- Jan.27 won't be shipped out until Jan.28 and the customs will get work in Feb.1, and then the tracking information will be updated. ）
For domestic purchases (orders that are being shipped to a US address) we offer three shipping methods:
Shipping charges are based on the weight of your order. We charge actual shipping rates that are calculated automatically when you place your order. Please note you may need to pay customs charges in order to receive the package in your country.
We do everything in our power to ensure you receive your dress in a timely manner; however, sometimes matters beyond our control, like customs or severe weather, may affect the delivery of your package. If you need your dress for a specific date, please contact our customer service team before placing your order to ensure you can receive your dress by the date needed.
Please be aware that packages are shipped within 48 business hours of placing your order. This means that should you place your order on a weekend or mail holiday, your order would not ship out until the next business day.
United KingdomAirMail: 5-12 business daysExpress: 5-10 business days
GermanyAirMail: 6-15 business daysExpress: 6-12 business days
FranceAirMail: 5-15 business daysExpress: 5-10 business days
SpainAirMail: 8-20 business daysExpress: 10-15 business days
ItalyAirMail: 10-25 business daysExpress: 9-14 business days
MexicoAirMail: 24-31 business daysExpress: 10-15 business days
CanadaAirMail: 7-20 business daysExpress: 5-14 business days
JapanAirMail: 5-18 business daysExpress: 2-18 business days
For exact shipping costs and times, please email firstname.lastname@example.org or chat with a friendly staff member using Live Chat Help.We can also be reached via phone Monday-Friday 8am-5pm PST at 1-855-377-3889 or 1-714-508-8118.