FAQ
SHIPPING
If your shipping address is within the US, your order will ship from US. There are also a small number of products due to inventory issues, will transfer goods from the Chinese warehouse. If you select Standard Shipping as your shipping method, delivery will be between 3-10 days. If you select Expedited Shipping as your shipping method, delivery will be within 2-4 business days. Please see here for more information：https://www.ever-pretty.com/pages/shipping
The packages are shipped within 24 business hours of placing your order. This means that should you place your order on a weekend or mail holiday, your order would not ship out until the next business day.
You can see your tracking number in your order information.
And you will use one of the following options to track your package:
Airmail: https://www.17track.net/en
For US orders we offer three shipping methods. (Free/14.99/17.99/20.99/more)
When you want to know more shipping information, please see this link: https://www.ever-pretty.com/pages/shipping
Expedited Shipping which costs $24.99. This method delivers within 2-4 business days.
UPS 2nd Day Air which costs $24.99 for one dress and increases by weight for each additional dress.
Standard Shipping：For orders over $100 standard shipping is FREE.
Please contact us for modification before we have marked the shipment. If we have already shipped, we cannot modify it.
This package will be returned and we will refund you when we receive the returned package.
No, you don't need charged extra for shipping backordered items.
Payment / Order Status
Ordering with Ever-Pretty is now easier than ever before! Simply browse the website and find the items you are interested in. Once you’ve found an item you would like to purchase, select the size, color, and quantity and click the “Add to Cart” button. The item will then be stored in your shopping cart and you can either check out from there or continue shopping and add more items. In your shopping cart you will be able to easily adjust quantities or delete any items prior to checking out.
You can check your order status by logging into your Ever-Pretty account or by calling us at 714-508-8118. You may also email us at customerservice@ever-pretty.com or chat with us.
If you need to make any changes to your order after you have paid please contact us ASAP (US phone number 714-508-8118) or via email (customerservice@ever-pretty.com) so we can make changes before the order is processed. Once the order has shipped we are no longer able to make changes.
Please feel free to return your item once you receive it. Please note that if you refuse the delivery of your package we will not be able to reimburse you for these shipping charges.
Ever-Pretty is an ecommerce business so unfortunately we cannot take credit cards or orders over the phone. Please call us at 855-377-3889 or 714-508-8118 and we will be happy to assist you in placing your order.
Yes!
You may pay via PayPal, Credit Card. You may also redeem gift cards and store credit for either partial or total payment of your order.
7.25% sales tax is charged on orders being shipped within California, USA.
We have final sale page. These items are marked final sale in their product descriptions. Please make sure you look for this sentence before purchasing.
Items are eligible for price adjustments within 2 days from your order date. If you have requested a price adjustment on your order the item is no longer eligible to be returned for a refund or exchange. Price adjustments are only available on full price items in the case of the item price decreasing not due to coupons released after the order.This means that a price adjustment cannot be combined with a coupon that was released either before or after the item price change. If you bought a dress yesterday at full price and applied a coupon but the dress dropped in price today, you cannot have the price drop + that coupon adjusted.
Please contact us for cancel the order before we have marked the shipment. If we have already shipped, we cannot cancel it.
We have appropriate organizational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.
When you want to know more security information, please see this link: https://www.ever-pretty.com/pages/privacy-policy
Hello, we don't currently support cashier's checks or money to pay. You can pay via credit card. We accept all major credit cards. You can also pay via Amazon Pay and Paypal.
You may contact a Customer Service Representative by E-mail (customerservice@ever-pretty.com). E-mails are responded to within 24 business hours. Our toll free number within the US is 855-377-3889. Our local number is 714-508-8118.
Please contact us and we will refund you when we receive the returned package.
Please contact us for change the order information before we have marked the shipment. If we have already shipped, we cannot change it for you.
Refund & Return
Refunds are processed within 24 business hours of receiving your return in our warehouse back to your original method of payment. You will receive a confirmation email once the refund is processed. Please be aware that it can take anywhere from 1-5 business days for the return to post to your account depending on your bank/credit card company.
Yes, as long as you have provided them with the original order number we are happy to process an exchange on their order. Please be aware that a refund would automatically be processed to the original method of payment. We cannot refund a different card than the one used to place the order. We can; however, refund to store credit if you wish. We cannot return or exchange any items without the original order information.
We hope you love your Ever-Pretty dress but we understand that shopping online can pose challenges when it comes to clothing. If your dress didn’t work out, didn’t fit, or wasn’t what you were expecting please contact us ASAP via email (customerservice@ever-pretty.com) to initiate the return or exchange process.
Please view the detailed return information here. https://www.ever-pretty.com/pages/return-policy
1. Please contact us ASAP to initiate the return or exchange process.
2. When you contact us to notify us that you wish to return your item we will issue you a unique RMA number to identify your return.
3. Once a return has been received, we will refund you.
Yes, all shipping charges must be pay of costumer, except the wrong dress or broken dresses.
You will receive a confirmation email once your refund has been processed. and you can check it in your Order information.
You need to contact our customer service team first to apply for return and refund by email (customerservice@ever-pretty.com). We will refund for you after receiving your returned product.Once klarna has received our refund, they will issue you a refund based on the status of your invoice.For details, please click here>>>Klarna FAQ or Klarna refund policy
About My Account
If you know your current password please log into your account and select “Account Information” then check the box stating “Change Password.” Then you will be able to input your new password.
If you do not know your current password, please click on the “Log In” link in the upper right hand corner of the website. Once on that page please click the “Forgot Password” link. Enter the email address associated with your account and the reset password instructions will be emailed to you.
Or call us at 714-508-8118 and we can reset your password for you.
My Dressing Room is the Ever-Pretty version of a wish list or favorites. Simply click the hanger/heart icon on the dress image and that item will be added to your Dressing Room. Once in your dressing room you can add comments and email to friends whether it’s for bridesmaids, gift ideas, or style advice. Once you’ve made your decisions on which styles make the cut you can either delete them from the Dressing Room or add them directly to your cart from the Dressing Room.
Slide to the bottom of the page with a SIGN UP AND GET 15% OFF, please enter your email address and sign up.
Please enter your email address, we will send you an email to reset your password.
Get a 15% discount;
Earn points and accumulate points to get coupons;
Receive our new product emails.
Refresh your web cache or see if it is a password error.
You can contact our customer service team by email and we will change it for you.
When you finish the order, we will give you prompt to leave a review, please complete the review according to the instructions.
Sizing & Product
The sizes displayed on this site are US sizes. All of our dresses are also labeled with AU/UK sizes as we do ship internationally. You will see both the US and UK/AU size on both the interior and exterior tags of your dress.
To buy wholesale you must be a brick and mortar store with a valid resale license. You can contact a Customer Service Representative by E-mail (customerservice@ever-pretty.com) for more information. E-mails are responded to within 24 business hours.
No, unfortunately at this time we are unable to offer gift wrapping or gift receipts.
No, all sizes are women’s sizes.
Yes. But we can only make partial length modifications within our size range. If you have any requirements, please contact us.
Please keep an eye on our official website or SNS information, we will update the inventory when we have new arrivals.
Please contact us in time, we will communicate with the production department, try to give you respond.
Dress Care: Hand wash in cold water.
Packaging: Our dresses are folded for faster shipping. Please use steam to remove any wrinkles upon arrival.when you want to know more dress care information, please see this link: https://www.ever-pretty.com/pages/dress-care
Yes. Please see this link: https://www.ever-pretty.com/collections/plus-size-dresses
Please see this link: https://www.ever-pretty.com/pages/size-measurement and you can choose your dress size according to our size chart, and each of our product page has the corresponding size chart.
There may be a slight difference due to the different color display of the computer.
Sorry, we now only provide partial modifications within the dimensions.
About Ever-Pretty
We are open Monday-Friday 8am-5pm PST. We are closed on weekends and major federal holidays. Any inquiries received on days we are closed will be answered in the order it was received on the following business day.
You can call us on our US phone number at 714-508-8118. You can also email us at customerservice@ever-pretty.com or you can start a Live Chat with us.
Ever-Pretty is an online only company so unfortunately there are no Ever-Pretty stores you can visit.
At Ever-Pretty, your go-to source for stylish and affordable dresses for every occasion. With countless on-trend evening gowns, cocktail dresses, and more, you can’t go wrong with a dress from our collection.
Gift Card & Coupon
Coupons are released randomly throughout the year. In order to make sure you receive these exclusive coupon codes please make sure you subscribe to our mailing lists and/or follow us on social media.
All Ever-Pretty gift cards are electronic gift cards meaning that the redemption information will be emailed to the recipient so that they can redeem online.
There are several ways to get this:
1. We will have discounts code on each activities;
2. New customer discounts code;
3. SNS activities (FB&INS discount code)
You can see your balance in your Rewards.
Yes, if we need refund you, the refund amount is rest amount of minus promo code.