Return Policy

Returns & Exchanges

We hope you love your purchase, but if your dress didn’t work, didn’t fit or you didn’t like it, please check our Returns & Exchanges Policy and contact us ASAP by emailing customerservice@ever-pretty.com or calling 855-377-3889 or 714-508-8118.

1. If You Want To Return For A Refund.

Please contact us within 15 days of receiving your item to get a unique RMA number to identify your return.  This RMA number must be written on the outside of the package when you return the dress. Any package returned without an RMA number on the outside of the package will be automatically refused by our return department.

Returns must be received in our warehouse within 30 days of the date when you receiving your item which you ordered.  We will process your refund within 24 business hours of receiving your return. Please note it can take 1-5 business days for the refund to appear on your account depending on your bank/credit card. You will receive a confirmation email once your refund has been processed.

2. If You Want To Return For An Exchange.

The first part of the process is the same as returning for a refund. Once you contact us we will issue you a unique RMA number to identify your return. Once we receive the tracking number of your return, we will ship your exchange within 24 business hours. You will be responsible for the cost of return shipping, but we ship the exchange back to you free of charge.

We suggest you make a new order by yourself because you could receive your exchange faster in this way, and send your return to us for a refund.

If you want to change to another color or another size of the same style, there is no extra charge. If you want to change to another style which is cheaper, the difference will be automatically processed back to your original method of payment. If it’s more expensive, you will receive an Ever-Pretty gift card at the same price, and you need to make a new order by yourself.

3. If You Want To Return For Credits.

5% Extra Bonus If You Agree to Return for Credits

If you wish to return your item for store credit instead please notify us when you request your RMA number. You will receive an Ever-Pretty gift card for the amount of your return and a 5% bonus which you can use toward finding any other Ever-Pretty dress. Returns can receive store credit for up to 30 days from the date of your order, please be noticed that gift card cannot be redeemed for cash at a later date.

All returns must be received in their original condition with tags attached. Any item received with tags removed, stains, odors, animal hair, or any other sign of wear and tear will be refused and not refunded.

We will be responsible for the cost of return shipping if it’s a quality problem of our items.

For your convenience, we are happy to provide a return label for your return of up to 3 dresses. The cost of the return label will be deducted from your refund. If you prefer not to use our label you can return the dress using any carrier you choose at your cost. Ever-Pretty is not responsible for returns lost by the carrier so please make sure you get a tracking number for your parcel.

Items Not Eligible For A Refund:

- All shipping charges.

- All Clearance items (the product description will say if the item is Final Sale).

- Items not received in their original condition and/or items with tags removed.

Please note that returns of 5 pieces or more on a single or multiple orders will be subject to a 50% restocking fee. 

Thank you