Return & Exchange Policy

 How to return or exchange?

To start a return or exchange, please click here.

Please note:
  • Return or exchange shipping fee is the responsibility of the customer; delivery charges are also nonrefundable.
  • Returns and exchanges must be posted within 30 days upon receiving your order.
  • Returns made after 30 days will not be accepted.
  • All returns must be received in their original condition(unwashed, unworn, unaltered, and undamaged) with tags attached. 
More information regarding returns, exchanges, and refunds:
  • Refunds will take around 3-5 business days.
  • Exchanges will be shipped after 24 hours of processing.
  • Exchanges can only be processed when there is a color or size change. If a different style is needed, please place a new order and we can process a return for the dress that is no longer needed.
  • Ever-Pretty is not responsible for return lost by couriers. Please note that if you did not use the discount code when placing the order, we will not refund the discount amount of the code after delivery.
  • Please note if you have a damaged/defective item please contact us at customerservice@ever-pretty.com or 7145088118.
  • Please contact us at customerservice@ever-pretty.com or 7145088118 for any further inquiries you may have. 

 

1. Once your order has been shipped, we will not be able to cancel it.
2. Orders are shipped within 24 hours upon confirmation.

1. A full refund will be processed for defective, damaged, or mis-shipped orders.
2. “Proof of Damage” must be provided to validate the refund.

Finished gowns may vary by approximately one inch in either direction of specific measurement.

1. Different computer screens may alter the color of the pictures shown on our website, this does not mean the dress is defective or mis-shipped.
2. If you are positive the dress received is the wrong color, please contact our customer service team as soon as possible.

1. Most of our dresses are hand-crafted, situations like thread residue and folds after long-term international delivery as well as slight mark left by water erasable pen may not be verified as quality issues.
Tips:
Thread Residue: use a pair of scissors to cut the threads.-Folds: iron the folded fabrics; for clothings that come with beading, embroidery or other embellishment please iron the dress inside out.-Slight marks: most of the marks are left by water erasable pen from the dress maker when cutting the fabric. Please rinse and gently rub the marked area, it should then be removed from the fabric.

Thank you