How to Return?

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1. Email us at customerservice@ever-pretty.com to process a return or exchange.
2. We will then provide return address, and instructions.
3. Call the post office to arrange a pick up or drop off via tracked delivery at your most convenient post office.
4. Send us a proof of postage (receipt + tracking number).
5. Upon receiving your return, immediate refund/exchange will be processed.
Please note:
  • Return or exchange shipping fee is the responsibility of the customer; delivery charges are also nonrefundable.
  • Returns and exchanges must be posted within 30 days upon receiving your order. Returns made after 30 days will not be accepted.
  • All returns must be received in their original condition(unwashed, unworn, unaltered, and undamaged) with tags attached. 
  • Please note that returns of 5-9 dresses on a single or multiple orders will be subject to a 10% restocking fee and returns of 10+ dresses on a single or multiple orders will be subject to a 20% restocking fee.
  • Important Note:
    1. Please contact us to receive the return address.
    2. Please do not send your return to the sender's address on your package or our business address on our page.
    These are not the return address and will affect the processing of your return.
    3. You should only send it to the address we have provided for you.
More information regarding returns, exchanges, and refunds:
  • Refunds will take around 3-5 business days.
  • Exchanges will be shipped after 24 hours of processing.
  • Exchanges can only be processed when there is a color or size change. If a different style is needed, please place a new order and we can process a return for the dress that is no longer needed.
  • Ever-Pretty is not responsible for return lost by couriers. Please note that if you did not use the discount code when placing the order, we will not refund the discount amount of the code after delivery.
  • Shipping is not free for out side the US and that returns are not eligible from outside the US.
  • Please note if you have a damaged/defective item please contact us at customerservice@ever-pretty.com or 7145088118.
  • Please contact us at customerservice@ever-pretty.com or 7145088118 for any further inquiries you may have.