Home Try-on

Q: 1. What is Home Try-On?

&lt;p&gt;Home Try-On allows you to order selected dresses, try them on at home, and only pay for the items you decide to keep.&lt;/p&gt;&lt;p&gt;When you place a Home Try-On order, your card will be authorized for the full item value. This means the amount may appear as a pending transaction on your bank account, but the item payment is not captured at checkout.&lt;/p&gt;&lt;p&gt;After you complete your selection, you will only be charged for the dress or dresses you keep. The authorization for returned items will be released.&lt;/p&gt;

Q: 2. How many dresses can I choose?

&lt;p&gt;You can choose 1–3 eligible dresses in one Home Try-On order.&lt;/p&gt;&lt;p&gt;Home Try-On is currently available for selected styles only. Pre-order items are not included.&lt;/p&gt;

Q: 3. What fees do I need to pay?

&lt;p&gt;For a Home Try-On order, the customer may need to pay the following fees:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Dress Price: Regular Price&lt;/li&gt;&lt;li&gt;Shipping Fee: For orders under $100, standard shipping starts from $14.99. For orders over $100, standard shipping is FREE. &lt;/li&gt;&lt;li&gt;Restocking Fee: &lt;br/&gt;- Keep All: 0 restocking fee; &lt;br/&gt;- Return 1 item: 0 restocking fee&lt;br/&gt;- Retrun 2–3 items: $15 restocking fee&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;The final fee details will be shown at checkout or in the return process once confirmed.&lt;/p&gt;

Q: 4. When will I be charged?

&lt;p&gt;At checkout, your card will be authorized for the full value of the selected items. This is a temporary hold, not the final charge.&lt;/p&gt;&lt;p&gt;After you finish your try-on and confirm which item or items you want to keep, we will charge your card for the kept item or items only.&lt;/p&gt;&lt;p&gt;If you return all items, the item authorization will be released after the return process is completed, subject to the final fee policy.&lt;/p&gt;

Q: 5. How long is the try-on period?

&lt;ul&gt;&lt;li&gt;The Home Try-On period is &lt;strong&gt;7 days&lt;/strong&gt;.&lt;/li&gt;&lt;li&gt;During the &lt;strong&gt;last 24 hours of the try-on period&lt;/strong&gt;, customers can extend the try-on period through the &lt;strong&gt;Home Try-On Portal&lt;/strong&gt;. The extension can be applied for up to &lt;strong&gt;48 additional hours&lt;/strong&gt;.&lt;/li&gt;&lt;li&gt;After confirming the items they would like to return, customers must ship the return items within &lt;strong&gt;3 days&lt;/strong&gt;.&lt;/li&gt;&lt;li&gt;All returns must be initiated and processed through the &lt;a href=&quot;https://portalv2.trywithmirra.com/&quot; target=&quot;_blank&quot;&gt;&lt;strong&gt;Home Try-On Portal&lt;/strong&gt;&lt;/a&gt;.&lt;br/&gt;&lt;/li&gt;&lt;/ul&gt;

Q: 6. Which dresses are eligible?

&lt;p&gt;Home Try-On is available for selected dresses from Home Try-On collection.&lt;/p&gt;&lt;p&gt;Pre-order and Final sale items are not eligible for Home Try-On.&lt;/p&gt;

Q: 7. Where is Home Try-On available?

&lt;p&gt;Home Try-On is currently available on the US site only. The shipping address must be within the United States. International Home Try-On orders are not supported at this time.&lt;/p&gt;

Q: 8. How do I return the dresses I do not want to keep?

&lt;p&gt;Please log in to the &lt;a href=&quot;https://portalv2.trywithmirra.com/&quot; target=&quot;_blank&quot;&gt;Home Try-On portal&lt;/a&gt; and select the items you want to return.&lt;/p&gt;&lt;p&gt;A return label will be provided through the portal. Please use the provided label to send back the items within the required 3-day return window.&lt;/p&gt;

Q: 9. Can I exchange a Home Try-On dress?

&lt;p&gt;Home Try-On orders currently do not support exchanges.&lt;/p&gt;&lt;p&gt;If you need another size, color, or style, please return the item you do not want to keep and place a new order.&lt;/p&gt;

Q: 10. What happens if the returned dress is worn, damaged, or stained?

&lt;p&gt;Returned items must be in original condition.&lt;/p&gt;&lt;p&gt;If a returned dress shows visible wear, stains, damage, strong odor, or other condition issues, we may charge an additional fee based on the item condition.&lt;/p&gt;

HOW IT WORKS

ADD TO CART

Use the Home Try-On button when adding eligible dresses to your cart.

CHECKOUT & PAYMENT HOLD

We temporarily freeze the full amount on your card to reserve your items. It will show as pending in your account, but not paid. You will not be charged until you decide to keep the items.

TRY ON AT HOME

Once your order has been delivered, you will have 7 days to try on the items.

COMPLETE ORDER

We’ll send you a link via email to access your Customer Portal, where you can review and complete your order. Simply select the items you’d like to keep and follow the steps to finalize your purchase. You’ll only be charged for the items you decide to keep. Please note: there is no restocking fee if you return 1 item, but a $15 restocking fee will apply if you return 2-3 items.

Why Home Try-On

TRY STYLES AT HOME

Pair dresses with your own shoes and accessories to see how they really fit your occasion.

MAKE CONFIDENT CHOICES

Take your time, get a second opinion, and choose only what truly feels right.

NO PRESSURE TO BUY

Keep what you love, send back what you do not, and only commit after trying it on.

FAQ's

1. What is Home Try-On?

Home Try-On allows you to order selected dresses, try them on at home, and only pay for the items you decide to keep.

When you place a Home Try-On order, your card will be authorized for the full item value. This means the amount may appear as a pending transaction on your bank account, but the item payment is not captured at checkout.

After you complete your selection, you will only be charged for the dress or dresses you keep. The authorization for returned items will be released.

2. How many dresses can I choose?

You can choose 1–3 eligible dresses in one Home Try-On order.

Home Try-On is currently available for selected styles only. Pre-order items are not included.

3. What fees do I need to pay?

For a Home Try-On order, the customer may need to pay the following fees:

Dress Price: Regular Price
Shipping Fee: For orders under $100, standard shipping starts from $14.99. For orders over $100, standard shipping is FREE.
Restocking Fee:
- Keep All: 0 restocking fee;
- Return 1 item: 0 restocking fee
- Retrun 2–3 items: $15 restocking fee

The final fee details will be shown at checkout or in the return process once confirmed.

4. When will I be charged?

At checkout, your card will be authorized for the full value of the selected items. This is a temporary hold, not the final charge.

After you finish your try-on and confirm which item or items you want to keep, we will charge your card for the kept item or items only.

If you return all items, the item authorization will be released after the return process is completed, subject to the final fee policy.

5. How long is the try-on period?

The Home Try-On period is 7 days.
During the last 24 hours of the try-on period, customers can extend the try-on period through the Home Try-On Portal. The extension can be applied for up to 48 additional hours.
After confirming the items they would like to return, customers must ship the return items within 3 days.
All returns must be initiated and processed through the Home Try-On Portal.

6. Which dresses are eligible?

Home Try-On is available for selected dresses from Home Try-On collection.

Pre-order and Final sale items are not eligible for Home Try-On.

7. Where is Home Try-On available?

Home Try-On is currently available on the US site only. The shipping address must be within the United States. International Home Try-On orders are not supported at this time.

8. How do I return the dresses I do not want to keep?

Please log in to the Home Try-On portal and select the items you want to return.

A return label will be provided through the portal. Please use the provided label to send back the items within the required 3-day return window.

9. Can I exchange a Home Try-On dress?

Home Try-On orders currently do not support exchanges.

If you need another size, color, or style, please return the item you do not want to keep and place a new order.

10. What happens if the returned dress is worn, damaged, or stained?

Returned items must be in original condition.

If a returned dress shows visible wear, stains, damage, strong odor, or other condition issues, we may charge an additional fee based on the item condition.

11. What happens if I miss the return window?

Please return unwanted items within the required try-on period.

If the return is not completed on time, you may be charged for the item or items based on the Home Try-On policy.

12. Can I place regular items and Home Try-On items in the same order?

Yes. A single order may include both regular dresses and Home Try-On dresses.

Regular dresses will be charged at checkout as a normal purchase. Home Try-On dresses will be authorized at checkout, but you will only be charged for the Home Try-On dress(es) you decide to keep.

Return process: Customers should return HTO order through Home Try-On portal, separately from the regular return portal.

Home Try-On Starts Here