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Help Center
1. Can I place an order without register? You can't place an order without register. I suggest you can register a account, that will be easy to place an order, you can click here to register: http://www.ever-pretty.com/register.aspx. You will get $10 USD when you register in our website, which you can use as cash when you purchase in our website. Back To Top 2. How to place an order ?
3. What is the payment method? We accept Paypal payment method. You can register a Paypal account easily with credit card. We also accept western union and bank deposit, please contact us to get more information. Back To Top 4. How long is the delivery time? Express usually takes about 5-7 working days to arrive, while air mail takes about 2-4 weeks to arrive. Back To Top 5. What is the difference among US size, UK size and AU size?
6. What is the return policy? Please see it here: http://www.ever-pretty.com/page/return-policy.html Back To Top 7. What is the wholesale price?
Back To Top 8. Why the payment by credit card was declined? 1. Please check whether the balance of your account is insufficient. 2. Please check the information the web requires, like card number, CVV2 number, etc. 3. We accept Visa and Master card, please check you bank card type. Back To Top 9. Why there is no postage? We offer free Air Mail for 1-9 dresses Worldwide. If there is no postage, it means the postage is for free. Back To Top 10. I like the dress very much, how can I know it will fit me? As body measurement is totally different between dresses , we suggest you can compare own dress at home with the measurement on our web. We measure the dress by lay it flat. Back To Top 11. Do you have a catalog? Yes, we have. If you need one, please send your request to service@ever-pretty.com. We will send you the catalog in attachment in excel format. Back To Top 12. I made an order, but I did not pay it at that time. How can I pay it later? Please login our website, click "my account"-"my order", you will find a "pay now" under the "action" button. Click it, our system will guide you to pay. Back To Top 13. What should I do if there is not my country for choice？ Please contact us and we will add your country to our list. Back To Top 14. How to buy wholesale? You need to order a minimum quantity of 10pc same/mixed style dresses. Note: the website price is retail price, wholesale customers will get discount after they order more than 10 pcs, the system will automatically calculate the discount while checking out procedure. Back To Top 15. How to calculate the postage? We calculate the postage based on the total dresses weight. We quote the same rate as we got from our shipping services. We provide shipping services to most of the countries in the world, and we provide express shipping services to many countries. Detailed shipping charges will be calculated automatically in the checkout stage. Back To Top 16. Do you provide dress pictures? We do not provide pictures without any logo. We provide dress pictures with our logo or your own logo embedded. It is FREE as a promotion when you place the order through our website. Back To Top 17. How does the coupon work? 1. We send coupon by promotion email, just click the link and get it. ( subscribed buyer will receive our promotion email.) 2. We list it on our homepage, blog and other fashion blogs, forums, everybody can click and get it. 3. Please use your coupon in valid date. 4. Coupon can be used as cash in your order. Back To Top 18. How to use coupon? Enter coupon codes when check out, and Click “Click to calculate discounts” button. More details here: http://www.ever-pretty.com/page/credit-points.html Back To Top 19. What is Gift card? Gift card is the identify card in Ever-Pretty Website. The gift card helped you buy dress with less money, you can spend less money and get a higher value gift card. Gift card value will added in your account as store credit, you can use it as cash in your order, which will save big for your purchase. Please email to: service@ever-pretty.com get more information about gift card. Back To Top 20. Where to Buy Gift Card? Log in your account, check “My Account” information, then click "Buy Gift Card" on the left navigation to buy gift cards. More details here: http://www.ever-pretty.com/page/gift-card.html Back To Top
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