It is our hope that you love your Ever-Pretty dress but we understand that shopping online can pose challenges when it comes to clothing. If your dress didn’t work out, didn’t fit, or wasn’t what you were expecting please contact us ASAP to initiate the return or exchange process.
Please contact us within 7 business days after you receive the package. We may have the right to refuse any return or exchange beyond 7 business days after the package is arrived.
When you contact us to notify us that you wish to return your item we will issue you a unique RMA number to identify your return. This RMA number must be written on the outside of the package when you return the dress. Any package returned without an RMA number on the outside of the package will be automatically refused by our returns department.
All returns must be received in their original condition with tags attached. Any item received with tags removed, stains, odors, animal hair, or any other sign of wear and tear will be refused and not refunded.
Return shipping is the responsibility of the customer. Ever-Pretty is not responsible for returns lost by the carrier so please make sure you get a tracking number for your parcel.
Once a return has been received, refunds will be automatically processed back to your original method of payment. If you wish to receive store credit instead please notify us when you request your RMA. If you opt to receive store credit, this cannot be redeemed for cash at a later date.
If you are returning for a refund, we will process your refund within 24 business hours of receiving your return. Please note it can take 1-5 business days for the refund to appear on your account depending on your bank/credit card. You will receive a confirmation email once your refund has been processed. (Please notice that we will charge 8 AUD when refund if your parcel was shipped by free shipping.)
Items not eligible for a refund:
- All shipping charges
- Products under $20 (These are final sale!)
- Items not received in their original condition and/or items with tags removed
- Items received after 60 days from the date of your order
If you’d like to return your item for an exchange rather than a refund, we are happy to help! Please contact us ASAP by emailing [email protected] or calling 855-377-3889 or 714-508-8118. The first part of the process is the same as returning for a refund. Once you contact us we will issue you a unique RMA number to identify your return. Once we receive your return tracking number we will arrange shipment of your exchange within 2 business days. Exchanges are shipped via airmail shipping which typically takes 3-6 weeks. Customers are responsible for the cost of return shipping but we ship the exchange back to you free of charge. If you wish to receive your exchange quicker or via Express Shipping we recommend placing a new order and returning the original for a refund.